Shipping policy

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Shipping Policy

Processing time

Orders are processed within [1–2] business days of payment clearing. Loose stones are sourced from our supplier network, which adds to the total delivery time — the estimate shown at checkout accounts for this.

Orders placed on weekends or public holidays are processed the next business day.

Delivery times

These are estimates, not guarantees. Customs inspections, weather, and carrier delays can extend them. We'll keep you informed if anything changes.

Shipping costs

Shipping is [free on all orders / £X flat rate / calculated at checkout].

Insurance

Every order is shipped fully insured for its full purchase value at no additional cost to you. Insurance covers loss or damage in transit until the package is signed for.

Signature required

All shipments require a signature on delivery. This is not optional and cannot be waived — it's a condition of our insurance coverage.

If nobody is available, the carrier will leave a card and attempt redelivery or hold the package at a local depot. Packages returned to us after failed delivery attempts may incur a reshipping fee.

Please provide a delivery address where someone can sign during business hours. A work address is often easier than a home address.

Discreet packaging

Orders ship in plain, unbranded packaging with no indication of the contents. The sender name on the label does not reference jewellery or diamonds.

Tracking

You'll receive a tracking number by email once your order ships. Tracking may take up to 24 hours to become active.

International orders, customs and duties

Import duties, taxes, and customs charges are not included in the price you pay us. These are set by the destination country and are the responsibility of the recipient.

Customs policies vary widely. We recommend checking with your local customs office before ordering so there are no surprises. We cannot estimate these charges in advance.

Refusing to pay customs charges does not entitle you to a refund of shipping costs, and any charges incurred in returning the package will be deducted from your refund.

We are required by law to declare the full value of shipments accurately. We cannot mark packages as gifts or declare a lower value.