Shipping policy

SHIPPING DESTINATIONS We currently ship exclusively within the United States. At this time, we do not offer international shipping or shipping to U.S. territories. Because a signature is required for delivery, we cannot ship to P.O. Boxes or APO/FPO addresses.

ORDER PROCESSING TIMES All orders are subject to a processing period before they are shipped:

1. Loose Diamonds and In-Stock Jewelry: These orders are typically processed and dispatched within 1 to 3 business days.
2. Custom Ring Builds and Made-to-Order Jewelry: Because these pieces are crafted specifically for you, they require additional time for design, setting, and quality assurance. Please allow 2 to 3 weeks for processing custom orders before they are shipped.

You will receive a notification email with tracking information the moment your order leaves our facility.

SHIPPING RATES AND ESTIMATES Shipping charges for your order will be calculated and displayed at checkout. We frequently offer Free Shipping on qualifying orders, which will automatically apply at checkout if your cart meets the required threshold.

DELIVERY SECURITY AND SIGNATURE REQUIREMENT Due to the high value of our diamonds and jewelry, every package we send is fully insured from our door to yours.

For your protection, an adult signature is strictly required upon delivery for all orders. Please ensure someone is available at your shipping address to sign for the package. If no one is available, the courier will leave a notice and attempt delivery again or hold the package at a secure local facility for you to pick up.

ORDER TRACKING Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can use this number to monitor your package's journey to your doorstep.

LOST, STOLEN, OR DAMAGED PACKAGES Your order is fully insured while in transit. However, our liability ends once the package has been signed for and delivered to the provided shipping address. Please inspect your package immediately upon receipt. If you believe your package has been damaged in transit, tampered with, or lost by the courier, please contact us immediately so we can file a claim with the carrier and assist you in resolving the issue.

CONTACT INFORMATION If you have any questions or need to make special shipping arrangements, please contact our support team using the information below:

Email: bfranklin@zellacompany.com 

Phone: 757-741-7191

Address: 105 Metz Dr, Williamsburg, VA 23185