Refund policy

REFUND POLICY

At Arya Diamonds, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund process.

30-DAY RETURN POLICY We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You must also include all original documentation, including the diamond grading certificate (if applicable) and the receipt or proof of purchase.

NON-RETURNABLE ITEMS Certain types of items cannot be returned. Please note the following exceptions to our return policy:

  1. Custom Ring Builds & Custom Jewelry: Any jewelry that has been custom-designed, modified, or specially ordered for you cannot be returned or refunded.
  2. Engraved Items: Rings or jewelry pieces that have been personalized with custom engraving are final sale.
  3. Missing Certificates: For diamonds and gemstones sold with a grading certificate (such as GIA or IGI), the original certificate must be returned with the stone. If the certificate is not included, a $150 replacement fee will be deducted from your refund.

INITIATING A RETURN To start a return, you must contact us at bfranklin@zellacompany.com. Please include your order number and the reason for the return.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please mail your return to the following address: Arya Diamonds 105 Metz Dr Williamsburg, VA 23185

SHIPPING COSTS FOR RETURNS You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Because of the high value of our products, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for items lost or damaged in transit.

DAMAGES AND ISSUES Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.


CONTACT US If you have any questions or concerns regarding our return policy, please contact us at:

Email: bfranklin@zellacompany.com
Phone: 757-741-7191
Address: 105 Metz Dr, Williamsburg, VA 23185